Returns & Refunds

A return request must be submitted within 7 days from the date of delivery. Requests after 7 days will not ordinarily be accepted. The request must be submitted through the Return Request option on MANISHAWARE.COM. Requests via WhatsApp, Instagram, Facebook, phone or other informal channels will not be processed.

A return may be accepted only where the product received is materially different from what was ordered or has a genuine product-related issue: wrong product received; wrong colour / finish received; damaged / defective product (attributable to the product or handling before/at delivery); or materially different from the advertised listing. All such cases are reviewed before approval.

Because our product pages clearly display images, dimensions, design, shape, colour/finish and other details, change-of-mind or personal-preference reasons are not eligible, including (but not limited to): not liking the product, shape, edges, design, size or colour; not as per expectation; wanted a different design or size; no longer needed; ordered by mistake; not suitable as a gift; looked better in the photo; and any other change-of-mind or subjective preference. Such reasons will not qualify where the product received matches the product ordered and the listing specifications. Please check the product images, dimensions, colour/finish, design and specifications carefully before ordering.

For any claim relating to a damaged product, wrong product, missing product/component, wrong colour/finish, or product condition at delivery, the customer must provide a continuous, unedited unboxing video clearly showing: (1) the sealed outer package before opening; (2) the shipping label / order details; (3) the opening of the package; (4) the complete contents received; and (5) the alleged issue clearly visible. The video should start before the package is opened and contain no cuts, edits or unexplained interruptions. Photos may also be requested. Failure to provide sufficient evidence may result in the claim being declined where the issue cannot reasonably be verified.

For an approved return, the product must be returned unused, unwashed, undamaged, without scratches/dents/marks caused after delivery, with all original accessories/components and original packaging wherever applicable, and in a condition suitable for inspection and resale — unless the product itself was received damaged/defective. Products showing signs of use, misuse, alteration, intentional damage or improper handling may not qualify.

There is no return shipping charge. For any return approved under this policy, MANISHAWARE™ will arrange the reverse pickup at no cost to the customer.

Submitting a return request does not automatically mean it is approved. MANISHAWARE™ may request photographs, unboxing video, order details or other reasonable evidence. After the returned product is received, it may be inspected to verify product identity, condition, damage/defect, colour/finish, quantity, accessories/components, and whether the returned item corresponds to the approved request. A refund/replacement is processed only after verification.

If you receive a product different from what was ordered, submit the return request through the website within the 7-day window. Please do not use the product after discovering the discrepancy. Provide clear photographs and the required unboxing evidence so the issue can be verified promptly.

Please review the complete product listing before purchasing. Product pages may contain photographs, dimensions, specifications, colour/finish information, quantity/pack information and other details. Minor differences in appearance caused by screen settings, lighting, photography or display devices will not by themselves constitute a defect or wrong-product claim, provided the product supplied corresponds to the listed product and finish.

WhatsApp is available for general communication where applicable, but WhatsApp messages will not be treated as a formal return request. All return requests must be submitted through the official return process on MANISHAWARE.COM. Please retain your order details and supporting evidence until the return process is completed.

MANISHAWARE™ reserves the right to investigate suspicious, repeated or potentially fraudulent claims — e.g. returning a different product; returning a used product when a new one was delivered; removing/replacing components; intentionally damaging the product; submitting misleading evidence; or repeated misuse. Such cases may be rejected where permitted by applicable law.

Where a refund is approved, it will be processed to the original payment method or through the applicable payment/refund mechanism. Processing time may depend on the payment gateway, bank or payment provider.

By placing an order on MANISHAWARE.COM, customers are requested to review the product images, specifications, dimensions, colour/finish, quantity and other information before completing the purchase. MANISHAWARE™ does not accept returns merely because a customer changes their mind or does not like the product's shape, edges, design, size, appearance or personal aesthetic after receiving a product that matches the ordered product and its advertised specifications. Nothing in this policy is intended to restrict any rights or remedies available to consumers under applicable Indian law.