Refund policy
To request a return, please use our Return Request form: https://manishaware.com/pages/returns
Effective Date: 01 September 2026
At MANISHAWARE™, we carefully inspect and pack every order before dispatch. Product images, dimensions, colour/finish, design and other applicable product details are displayed on the product page so that customers can make an informed purchase decision before placing an order. To maintain a fair and transparent return process, returns are accepted only in the circumstances specifically mentioned below.
1. 7-DAY RETURN WINDOW
A return request must be submitted within 7 days from the date of delivery of the order. Requests submitted after 7 days will not ordinarily be accepted. The return request must be submitted through the Return Request option available on MANISHAWARE.COM. Return requests through WhatsApp, Instagram, Facebook, phone calls or other informal channels will not be processed.
2. WHEN IS A RETURN ACCEPTED?
A return may be accepted only where the product received is materially different from what was ordered or has a genuine product-related issue, including:
- Wrong Product Received: the product received is different from the product/SKU ordered.
- Wrong Colour / Finish Received: the colour or finish received is different from the colour/finish selected and ordered.
- Damaged / Defective Product: the product has been received in a genuinely damaged or defective condition attributable to the product or handling before/at delivery.
- Materially Different From Advertised Product: the product received is materially different from the specifications, characteristics or features displayed on the MANISHAWARE.COM product listing.
All such cases will be reviewed before a return/refund is approved.
3. REASONS THAT ARE NOT ELIGIBLE FOR RETURN
Because our product pages clearly display product images, dimensions, design, shape, colour/finish and other relevant details, change-of-mind or personal-preference reasons are not eligible for return, including but not limited to: not liking the product, shape, edges, design, size or colour; the product not matching personal expectation; wanting a different design or size; no longer needing the product; ordering by mistake; the product not being suitable as a gift; the product looking better in the photo; and any other change-of-mind, personal taste or subjective preference. Such reasons will not qualify for return where the product received matches the product ordered and the listing specifications. Customers are requested to carefully check the product images, dimensions, colour/finish, design and specifications before placing an order.
4. UNBOXING VIDEO IS MANDATORY FOR DAMAGE / WRONG ITEM CLAIMS
For any claim relating to a damaged product, wrong product, missing product/component, wrong colour/finish, or product condition at the time of delivery, the customer must provide a continuous, unedited unboxing video clearly showing:
1. The sealed outer package before opening;
2. Shipping label/order details;
3. Opening of the package;
4. The complete contents received; and
5. The alleged issue clearly visible.
The video should start before the package is opened and should not contain cuts, edits or unexplained interruptions. Photos may also be requested for verification. Failure to provide sufficient evidence may result in the claim being declined where the issue cannot reasonably be verified.
5. PRODUCT CONDITION FOR APPROVED RETURNS
For an approved return, the product must be returned unused, unwashed, undamaged, without scratches, dents or marks caused after delivery, with all original accessories/components and original packaging wherever applicable, and in a condition suitable for inspection and resale, unless the product itself was received damaged/defective. Products showing signs of use, misuse, alteration, intentional damage or improper handling may not qualify for return.
6. RETURN SHIPPING
There is no return shipping charge. For any return approved under this policy, MANISHAWARE™ will arrange the reverse pickup at no cost to the customer.
7. RETURN APPROVAL & INSPECTION
Submitting a return request does not automatically mean that the return has been approved. MANISHAWARE™ may request photographs, unboxing video, order details or other reasonable evidence to verify the claim. After the returned product is received, it may be inspected to verify product identity, condition, damage/defect, colour/finish, quantity, accessories/components, and whether the returned item corresponds to the approved return request. A refund/replacement will be processed only after the applicable verification is completed.
8. WRONG ITEM / WRONG COLOUR
If you receive a product that is different from the product or colour/finish ordered, please submit the return request through the website within the 7-day return window. Please do not use the product after discovering the discrepancy. Provide clear photographs and the required unboxing evidence so that the issue can be verified promptly.
9. PRODUCT IMAGES & DIMENSIONS
Customers are advised to carefully review the complete product listing before purchasing. Minor differences in appearance caused by screen settings, lighting, photography conditions or display devices will not by themselves constitute a product defect or wrong-product claim, provided the product supplied corresponds to the listed product and finish.
10. NO RETURN REQUEST THROUGH WHATSAPP
WhatsApp is available for general customer communication where applicable, but WhatsApp messages will not be treated as a formal return request. All return requests must be submitted through the official return process available on MANISHAWARE.COM. Customers should retain their order details and supporting evidence until the return process is completed.
11. FRAUDULENT OR MISUSE OF RETURN PROCESS
MANISHAWARE™ reserves the right to investigate suspicious, repeated or potentially fraudulent return claims, such as returning a different product, returning a used product when a new product was delivered, removing/replacing product components, intentionally damaging the product, submitting misleading evidence, or repeated misuse of the return process. Such cases may be rejected where permitted by applicable law.
12. REFUND
Where a refund is approved, the applicable refund will be processed to the original payment method or through the applicable payment/refund mechanism. Refund processing time may depend on the payment gateway, bank or payment provider.
13. IMPORTANT
By placing an order on MANISHAWARE.COM, customers are requested to review the product images, specifications, dimensions, colour/finish, quantity and other product information before completing the purchase. MANISHAWARE™ does not accept returns merely because a customer changes their mind or does not like the product's shape, edges, design, size, appearance or personal aesthetic after receiving a product that matches the ordered product and its advertised specifications. Nothing in this policy is intended to restrict any rights or remedies available to consumers under applicable Indian law.
Contact: shopping@manishaware.in | +91 98984 44166 | Manisha Enterprise, Surat, Gujarat, India