Refund policy

Return & Refund Policy

At MANISHAWARE, we strive to ensure a seamless shopping experience. Please read our return policy carefully before placing an order.

1. Return & Replacement Window

  • We offer a strict 3-day return and replacement policy.

  • You have 3 days from the date of delivery to raise a return or replacement request. Requests submitted after 3 days will not be entertained.

2. Mandatory Unboxing Video Requirement

  • To claim a return, replacement, or refund for damaged, defective, or missing items, customers must provide a clear, continuous, and unedited unboxing video showing the outer packaging, shipping label, and the product condition upon opening.

  • Without a valid unboxing video, return or damage claims will not be processed.

3. Eligibility Criteria for Returns

To be eligible for a return or replacement:

  • The item must be unused, unwashed, and in the exact condition that you received it.

  • It must be in its original packaging with all included accessories, manuals, and components intact.

  • Proof of purchase (order number or invoice) is required.

4. Strict Policy on Wrong / Fraudulent Returns

  • Every returned item undergoes a strict quality control inspection at our facility upon arrival.

  • If a customer returns a wrong product, used item, empty box, or a product different from what was shipped, NO refund or replacement will be provided.

  • In the case of fraudulent or incorrect returns, the item will be held, and the customer will be responsible for bearing any shipping charges if they wish to have the item dispatched back to them.

5. Non-Returnable Items

  • Items purchased during clearance sales or special promotions.

  • Gift cards.

  • Products damaged due to customer misuse, improper handling, or accidental breakage post-delivery.

6. How to Initiate a Return Request

To start a return or replacement process:

  1. Contact us via email at manishaenterprise1992@gmail.com within 3 days of delivery.

  2. Attach your order ID, photos, and the mandatory unboxing video.

  3. Once approved by our team, we will share the pickup details or return shipping instructions. Items sent back to us without prior approval will be rejected.

7. Refunds & Processing Time

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Prepaid Orders: Refund will be credited back to your original payment method (Card/UPI/Netbanking).

  • Cash on Delivery (COD) Orders: Refund will be transferred via UPI or Direct Bank Transfer once customer details are provided.

  • Approved refunds will be processed within 5–7 business days.

Contact Us for Support: 📧 Email: manishaenterprise1992@gmail.com

🌐 Website: www.manishaware.com